Course Curriculum
10 modules · 90+ hours · 2 projects
- Platform Architecture & UI
- Users, Groups & Roles
- Tables & Forms
- Lists, Filters & Reports
- Incident Management
- Problem & Change Management
- Request Fulfilment
- SLAs & Notifications
- Catalog Items & Variables
- Record Producers
- Order Guides
- Service Portal Basics
- Flow Designer Actions
- Subflows & Spokes
- Approvals & Notifications
- Project: Automated Request Flow
- Client Scripts & UI Policies
- Business Rules & Script Includes
- GlideRecord Essentials
- Debugging & Best Practices
- CMDB Concepts
- Discovery Overview
- Inbound/Outbound REST
- Integration Hub Basics
- End-to-End ITSM Project
- Admin vs Developer Scenarios
- Mock Interviews
- Resume & Profile Guidance
Frequently Asked Questions
Is coding mandatory for ServiceNow?
Basic JavaScript helps for developer tracks. Admin-focused learners can start with configuration and Flow Designer, then grow into scripting.
Is the course online?
Yes. Training, labs, and mock interviews are fully online with access to practice instances.
Can duration be modified?
Standard duration is 3 months. We offer accelerated and extended plans depending on your schedule and learning goals.
Will I get hands-on practice?
Yes. Every module includes labs on a ServiceNow developer instance with real configuration and scripting tasks.
Do you cover interview preparation?
Yes. We include mock interviews, role guidance (Admin/Developer), and commonly asked ServiceNow interview questions.
